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Privacy Policy

PROTECTION OF PERSONAL DATA

1.1 General
The private company Michalis Raftopoulos "Grexports.com" is the person responsible for processing the personal data of the visitor / registered user and controls the processing of his data in the electronic services pages of www.grexports.com.

In order to process its data as described below, the firm is based on the following legal bases:
• Execution of a contract: In order for the guest / registered customer to complete his orders at Grexports.com, it is necessary to process the personal data he provides when registering and entering his order on the order entry form and recording of its transactions.
• Legitimate interests: The processing of personal data is necessary to improve its services (processing of statistics and non-identifiable data) to detect fraud, as well as to safeguard the legitimate interests of www.grexports.com
• Consent - Consent: Registered customers are required to express their explicit consent to the following processing purposes: sending informative / promotional messages and the exclusive automated processing analysis of their consumer behavior (profiles).

1.2 Information and processing purposes

The sole proprietorship of  “ Michalis Raftopoulos – Grexports.com” informs the visitor / registered user and the visitor/registered user acknowledges that he / she is aware of the following:

a) Processing of Personal Data: The sole proprietorship of “ Michalis Raftopoulos – Grexports.com” will process the personal data of the visitor / registered user as declared by him / her when creating his / her account and his / her order in the registration form in order to complete the specific order through of our online shop. Further, and provided that the visitor / registered user has given his / her consent, the sole proprietorship of “ Michalis Raftopoulos – Grexports.com”  may process his / her personal data for the purpose of sending commercial information and promotional messages and / or for the preparation of the customer's purchasing profile and the improvement of its management its customer base and the operation of its online store www.grexports.com.

b) Electronic Orders, Types of Personal Data and Processing Purposes:

b.1) Basic processing

The user / customer has the option of choosing 2 ways to complete an online order and declare his / her personal data:
1. As a Visitor: In this case, the visitor / customer's personal data will be retained in the business records until the completion and delivery of the specific order, except for transaction data for tax purposes, and will only be processed the performance of the sales contract.
2. As a registered user of the e-shop: In this case, the customer / user has created a user account in our online shop and his / her personal data will be retained in the company's records until he / she requests their deletion. The user / customer may at any time alter or correct his / her data by entering his / her account at www.grexports.com (login) with his email and password.

In order to make any transaction via the online store (www.grexports.com) of the company and to make orders for the company's products, the following are requested:
• the full name
• the shipping address of the products
• the billing address of the order (if different from the shipping address)
• the number of a communication telephone
• the customer's e-mail address.
In case a product is requested to be delivered to a third party other than the guest / registered user, the latter acknowledges that he will have full responsibility for the information and the full consent of the person who designates the recipient to communicate his or her personal data in the enterprise for the sole purpose of delivering to it, of the products concerned and assumes full responsibility for any claims of that person towards the enterprise.
Credit card details are not stored in the company's storage media during the transaction but are recorded directly in a secure environment of the co-operating bank that has undertaken the routing of the cards.
The purpose of the basic data processing is to execute the contract and to complete the specific order, to communicate with the client-user and to send information messages regarding the stages of the order processing, to provide details on the order and generally the information for purchases made, the delivery of the order to the user-client selection area, the confirmation and identification of the user in all necessary cases and the updating of the existing subject to www.grexports.com. The visitor / registered user is informed that the provision of such mandatory personal data as well as the details of his / her transactions are necessary and are a prerequisite for the proper execution of the order for the delivery and delivery of the products and services. Therefore, client consent is not required for this particular processing.

Every customer using www.grexports.com is informed that his or her personal data relating to the receipt, execution and delivery of orders as well as inquiries regarding the purchases, products and services of the company and the orders at www.grexports.com will be eligible processing for the purpose of servicing the users-customers both by the responsible employees of the company and by the third party recipients and / or performing the processing for it in the execution of an order. The sole proprietorship of “ Michalis Raftopoulos – Grexports.com” requires its employees, website designers and third party partners to take all necessary technical and organizational measures (including appropriate policies and procedures to prevent the disclosure of the personal data of visitors / registered users - of its customers who process, dispose and administer and process personal data in a manner that is legitimate and protects them under the GDPR law)
No other processing or transmission of client-user data will be made by the enterprise and its online store www.grexports.com in addition to the treatments under b.2 below for which the business has received the prior consent of the client users or if required by law or competent supervisory or judicial authority.

b.2) Process requiring consent

B.2.1) To send to the registered user client commercial information and promotional messages from the business and www.grexports.como registered user / client must previously have given their explicit consent.

The purpose for this treatment of the registered user data - Client is sending commercial promotional messages of the company and / or third-party partners to the registered user customer, to provide special offers and discounts of www.grexports.com, the availability of new or alternative products, the www.grexports.com forms communication.
You have the option to revoke this consent at any time and not to receive such communications from www.grexports.com by sending your request via email to [email protected]

b.2.2.) The company also informs its registered user / customer that it can process its personal data and conduct surveys to improve its services to registered users / customers. As part of this process, the company has the ability to record their needs, to take the necessary steps to promote its products and services in order to improve the management of its clientele and to promote its products. In order for registered users / customers to receive personalized bids and updates based on the purchases they have made at the company's online store, they should give their consent to the purely automated processing analysis of their consumer behavior (profile training) and more specifically of the following data generated by client-user transactions:

• Products purchased at www.grexports.com
• Frequency of visits to www.grexports.com
• Products that he has placed in his basket or in the favorites list at www.grexports.com
• Demographics declared at www.grexports.com
• Years of residence as a registered user at www.grexports.com
• Participate in promotions
• Expenditure incurred on purchase at www.grexports.com
• Order history at www.grexports.com

The purpose of this specific processing is to optimize the buyer experience of registered users, to reward them personally, to communicate products and services tailored to the needs of the Company's customer base, to receive from their registered users of customized offers and updates directly, as well as the invitation to participate, whether for reward or not, in surveys for the formation of the website, the evaluation of market trends and the evaluation of products and services based on purchases he has made.

The visitor / registered customer is informed that his or her personal data may be processed by the business even without his consent in case of fulfillment of his obligations under law, such as when the relevant data are requested by the tax and banking authorities in the context of audits or the competent supervisory and judicial authorities.

(c) Data Recipients: For the data necessary to serve each of the above processing purposes and within the remit of each recipient, the recipients of the subscribed customer data are or may be:
i. The responsible employees of the company
ii. The tax authorities and the banking authorities in the case of an audit
iii. External affiliates providing internet services, storage and order management, call center services, express delivery or product shipment services, product placement services, and sales data analysis services, to which strict data and procedures are transmitted in order to fulfill the their duties. These companies use the data provided to them under the terms of use of www.grexports.com exclusively in accordance with the Company's instructions.

(d) Data subject's rights: Any registered subscriber-user, as a data subject, may at any time exercise his rights as provided for in the General Data Protection Regulation 679/2016. and in particular Articles 12 to 23 thereof and national legislation, and in particular:
(i). the right to information and access to data processed by the business,
(ii) the right to limit the processing of his data,
(iii) the right to rectify or delete part or all (right to privacy) of his or her personal data,
(iv) the right of objection, ie to object to the processing of his or her personal data, and
(v) the right to the portability of his or her data.

In exercising these rights, the member can do so:
• directly online through his personal account at www.grexports.com
• submitting a request to [email protected]

Analytically:
- For the right of access and correction / completion of personal data, the company enables registered users of www.grexports.com to view, correct / fill in their personal data through their personal account at www.grexports. com.
= For personal data portability, the company allows registered users to receive their personal data and / or forward them to another controller by submitting a written application to the email address [email protected]

In the event of the exercise of the above-mentioned rights of the registered user, the firm will take every possible measure to satisfy the request within 10 days of its submission. In this case, a registered user-user is informed that the minimum necessary from his personal data will be retained, in order to safeguard the legitimate interests of the company.

e) Privacy Time: The customer-visitor data will be maintained and processed by the business until the completion of the specific order.
Recorded customer data will be retained and processed until the registered customer requests the deletion of his account or, for any processing of his or her data, on the basis of his consent, until he declares his / her withdrawal of consent for the purposes of providing of its services. However, some necessary personal data relating to his / her dealings with the business, as well as the information, consent and withdrawal of his / her consent to the processing of his / her data will remain as information for the registered user-customer to ensure the proof of the legality of the processing of his data from the business and safeguarding the legal claims of the parties.

f) Special Category Data: The member is informed that the Company does not collect or require the disclosure of sensitive personal data (special category data) for the needs of www.grexports.com.

In any case, any registered customer, as a person subject to personal data, has the right to ask the Data Protection Officer how to process and protect his or her personal data and if he does not feel satisfied with his or her answer, he has a right of complaint to the competent supervisory authority (Personal Data Protection Authority).

The enterprise declares that no other use of the personal data of the visitor / registered user will be for purposes other than those mentioned in this policy without prior notice and, where appropriate, consent.

Cookies
A website uses cookies to identify visitors / users. A cookie is a small text file that is placed on your computer's hard disk, specifically a file that is sent from a web server to a web browser and stored by the browser. The ID is then sent back to the server every time the browser asks for a page from the server. Cookies help analyze web traffic or let us know when you visit a particular site. They also allow us to store your preferences and settings, enable you to connect with our services, help combat fraud and analyze the performance of our website and e-services. We use cookies to track you when you visit the site and as you browse the site and to identify which pages of the site you are visiting, helping us analyze data on website traffic and improve the site.
We use Google Analytics to analyze the use of our site. Google Analytics collects information about the use of the site through cookies. The information collected about our site is used to generate reports about the use of our site. The collection and processing of data from Google Analytics is available here: www.google.com/policies/privacy/partners/.

Our website uses Google Inc. to incorporate Google Maps (1600 Amphitheater Parkway, Mountain View, CA 94043, US "Google") which provides geographical information and interactive maps. Google collects, processes and uses visitor data on the site when recalling pages with Google maps. More information about data collected and used by Google, your rights and privacy can be found in Google's privacy policy at https://www.google.com/privacypolicy.html. In case you want to disable this feature, you need to disable the JavaScript application in your browser. However, we would like to point out that this can prevent you from fully utilizing all of the site's features, such as interactive mapping.

All in all, cookies help us provide you with a better website, allowing us to monitor which pages you consider useful and which do not. A cookie in no way gives us access to your computer or any information about you except the data you choose to share with us.

You can choose to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to reject cookies if you prefer. The website www.allaboutcookies.org offers good and simple instructions on how to cook cookies using different types of browsers.

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