Shipping & Returns

At Grexports.com, we proudly deliver authentic Greek products all over the world through our trusted logistics partner DHL — ensuring fast, secure, and reliable shipping from our headquarters at 22 K. Varnali Street, Chalandri, Athens

The shipping cost for each order is automatically calculated during checkout based on destination, total weight, and parcel value.

Tips & Tricks : The higher the weight and value of your order, the lower the average shipping cost — so it’s often more economical to order multiple products together!

Deliveries within the European Union (Zones 1, 2 & 3)

We offer FREE SHIPPING for orders over €350 via DHL Economy Select (Road Transport) for the following European Zones:

Zone 1: Belgium, Vatican, France, Germany, United Kingdom, Italy, Luxembourg, Monaco, Netherlands
Zone 2: Austria, Denmark, Estonia, Ireland, Spain, Croatia, Latvia, Lithuania, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic, Finland, Bulgaria
Zone 3: Norway, Switzerland, San Marino, Liechtenstein

New DHL Expansion (from September 2025): Türkiye, North Macedonia, Bosnia & Herzegovina, Albania

Shipments to Cyprus & Malta: only via DHL Express Worldwide program

✈️ Deliveries Outside the European Union

For international air shipments, all orders are delivered via DHL Express Worldwide, with pricing automatically calculated at checkout.

We currently serve customers in more than 30 countries, including:

USA, Canada, United Arab Emirates (UAE), Saudi Arabia (KSA), Qatar, Israel, Singapore, China, Japan, Jordan, Australia, Kuwait, Hong Kong, Bahrain, South Korea, India, Jersey Island, Malaysia, and many more.
Note: Shipments to Russia, Ukraine, and Belarus are currently suspended by DHL

*If you select one country from the list and the system does not deliver the shipping cost it means that we cannot deliver our products in your country

** In case your country does not use Postcode / ZIP codes use 00000 otherwise send us an email in order to assist you.

NOTES:

1.In addition to the above costs, in the case of orders delivered to remote areas or to hard-to-reach regions there is an “inaccessible destination fee” of 24,80€ (including VAT), depending on the currency in which the transaction is carried out, which will be charged as per the transportation company fees. You can easily check whether your Zip/Postal Code is considered a hard-to-reach region from the transportation cost step at the check out. Please note that all the above-mentioned prices and Zip/Postal Code list of remote areas are subject to change at any time by transportation company – DHL.

2. Please note that products delivered outside the European Union (EU) may be subject to custom clearance and relevant fees, the company cannot be held liable for any other costs or delays that may be added to these subject to different national legislations. We cannot know in advance what these charges may be on the contrary, the consumer is in a better position to have knowledge or be aware of them or, at least, of the possibility of their existence and, for this reason, we recommend you check this possibility before placing an order on our website.

Each country has its own customs policy, so you should first contact your local customs office for further information. Additionally, please bear in mind that, when ordering from GREXPORTS.COM, you are considered the importer of goods and must observe all laws and regulations of the country in which you are receiving goods.

ORDER PREPARATION

All orders are processed and delivered to the courier within the next 1-3 working days after we will receive the order. Orders placed on holidays according to the current calendar in Greece or weekdays as Saturday and Sunday, are shipped the next 1-3 working days.
If we cannot deliver the ordered goods because of problems on product availability, Grexports.com. will immediately contact the customer in order to communicate the planned delivery dates

REFUNDS / CHANGES / CANCELLATIONS

Return Policy

In the event of defective products being received or in case of any other problem, please contact the company immediately to solve the problem immediately.
The terms and conditions described in this policy apply to all products purchased from the online store of the company via the internet at www.grexports.com.

Order Cancellation

An order can be canceled at the online store.

To cancel your order, you can either email [email protected] or call at +306972091424.

If you have already repaid your order and your order has not been given to the shipping company, then we will immediately refund the corresponding monetary value in the same way that you did your transaction.

If your order has been given to the shipping company, then the refund of the canceled order will take place in the same way as your transaction once the products are returned to the Company.

In order to receive a refund, the product you are shipping to receive from the company must be in the delivered, unused, full package with the original package, along with all the documents accompanying the product and retained the correct maintenance conditions.

The products you want to return should be in excellent condition with closed packaging. We especially note that if the above conditions are not met or if there is no one of the above-mentioned documents accompanying the product, your request for withdrawal cannot be satisfied, and the product will be returned to you by a debit card.

Since our products include products that can be corrupted or expire soon, or are susceptible, we inform you that these products are expressly excluded by law from the right to withdraw.

You have 14 days to change your mind

If you change your mind, you can return the products you ordered within 14 days with your receipt, order form, order confirmation mail, and credit card coupon (if you have paid by credit card). For returning your products, you send your request in writing by filling out the withdrawal form at [email protected]. For any information you need, you can contact us by calling at +306972091424.

The refund request will take effect from the date you declare us the return of the goods. You are responsible for the cost of returning the products unless the product falls under warranty issues due to a manufacturing defect. You agree to take care of the status of returned products once they are handed over to you until you deliver them to your business or partner shipping company or courier company.

If they are not returned within 14 days then the company may refuse to accept any refund or replacement of a product. In any case, the maximum refund time for replacement may not be extended beyond (14) calendar days from the date of receipt.
In addition to the rights granted with the refund policy, all rights that apply to consumers in any case are recognized by existing provisions and sales contract laws, as well as any rights arising in connection with product warranty terms.

Refund of returned products

In case you wish to return goods due to a change of opinion, you will be charged with the direct return of the products. Receipt of returned products may only take place from the address you have originally stated for your dispatch and which you have indicated to us in writing.

You agree to give the partner all the products you wish to return. Upon receipt of the returned products by the carrier, you will sign a receipt to verify that delivery has been made to the carrier. The receipt form will be given to you by the co-operating carrier / courier.

If you cannot be present yourself when picking up the goods from the site, you can appoint a representative to undertake this process on your behalf. This representative should be adult and able to oversee the receipt of your products instead of you.

Refund of return value of returned products

If you qualify for a refund, we will refund the amount corresponding to the value of the returned goods in the same way as you did the original transaction unless you want another refund for which you should inform us.
Refund of returned products will be refunded as soon as possible. In any case, we will notify you in writing of your refund request and we will accept their return as well as if the products have been delivered to the co-operating shipping / courier company.

Exceptions to the right of withdrawal
The right of withdrawal does not apply in the following cases:

a) the supply of goods or the provision of services the price of which is subject to fluctuations in the money market which cannot be controlled and which may occur within the withdrawal period
b) the supply of goods manufactured according to the specifications that you have set yourself as a consumer or clearly personalized
c) the supply of goods which, by reason of their nature, are, by their nature, interchangeable with other elements.
d) The supply of goods that can be damaged or expire soon.
e) The supply of sealed goods which are not suitable for return for reasons of health or hygiene and which have been unsealed after delivery.

OTHERS

• Force majeure: If for reasons of force majeure (eg bad weather, strikes etc.) we cannot deliver the products within the specified time, we will inform you by e-mail to indicate if you wish conditions, completion of your order. The business assumes no responsibility for any situation outside its own fault and will make it humanly possible for your best service.
• In cases where you have registered an online order and upon receipt you find that some (or some) product is missing from the total order, please contact us to arrange all the details required and send you the products you did not receive without no extra charge.
• Modification of the terms hereof: www.grexports.com reserves the right to modify or renew the terms and conditions of transactions. The company undertakes to update this text for any change or addition to the terms.

If the ordered goods have not been received (and if a long period of time has elapsed since order entry), please contact our customer service at [email protected] For your best and quicker service, we would recommend that you mention the specialist order code sent to the email address you provided when ordering.

According to Directive 2013/11 / EC, which was incorporated into the Greek legislation by Joint Ministerial Decision 70330/2015 and Decision 31619 GG 969 / 22.3.2017 (article 8), the possibility of electronic dispute resolution of consumer disputes with the Alternative Dispute Resolution procedure the whole of the European Union. If the Customer has a problem with a purchase made by the Online Store and residing in the EU, he may use https://webgate.ec.europA.Eu/odr/main/?event=main.home.show for out-of-court settlement of the dispute.